Frequently asked questions

Q: Is it safe to pay with my credit card on your webshop?

A: Yes, absolutely. We use Stripe as our payment provider, one of the world’s leading and most trusted platforms for secure online payments.
Your credit card details are encrypted and processed directly by Stripe – we never see, store, or handle your payment information. Stripe is PCI-DSS certified, uses advanced fraud prevention tools, and employs industry-standard security measures to keep your data safe. This means your payment is as secure as it can be when shopping online.

Q: How will I receive my product after purchase?

A: Our products are delivered as PDF files. Right after completing your purchase, an automatic download of the PDF will begin on your device. In addition, the same file will be sent to your email address so you’ll always have a backup copy. You can take the PDF file to a printing service to have it printed. If you don’t see the email in your inbox within a few minutes, please check your Spam/Junk folder as well.

Q: What does it mean that the product is in vector graphics?

A: Vector graphics are images made from shapes and lines instead of pixels. This means they can be scaled to any size without losing quality – the image will always stay sharp and clear, whether you print it on a small card or a large poster. Unlike regular images (like JPG or PNG), vector graphics don’t get blurry or pixelated when enlarged.

Q: I didn’t receive the PDF after my purchase. What should I do?

A: First, please check your Spam/Junk folder, as sometimes emails may end up there. If you still don’t see the file, don’t worry — just contact us and we will resend the PDF to your email address as soon as possible.